Data Deletion Instructions

For a business administrator

1. Sign in to your company's private Naiku CRM.
2. Open Settings, then Lead sources, then Facebook leads.
3. Select Disconnect and confirm.

Disconnecting stops new Facebook leads, unsubscribes the selected Page where Meta permits, removes the saved Facebook authorization tokens and Page connection from that CRM, and disables Naiku's routing for that Page. Existing leads and customer records are not automatically deleted because they remain part of the business's CRM records.

Request deletion of existing information

1. Email hello@naiku.app with the subject Data deletion request.
2. Include your name, the business or Facebook Page involved, the email or phone number used on the lead form, and whether you want the Facebook connection, imported lead record, Naiku account, or all applicable information deleted.
3. Do not send a password, access token, government ID, or other sensitive document unless we later provide a secure method and explain why verification is necessary.

We will verify the request and, when the customer business controls the record, coordinate with that business. We will delete or de-identify information as required by applicable law and our customer agreement, except information that must be retained for security, fraud prevention, dispute resolution, or legal obligations. We will confirm the outcome or explain any information we cannot delete.

If you submitted a Facebook lead form

The company whose ad or Page you responded to controls the resulting lead and customer record. The fastest route is to contact that company directly. You may also email Naiku using the steps above, and we will help direct a verified request to the correct company without exposing another customer's data.

Remove Naiku from Facebook

An authorized business administrator may also remove Naiku from the business's Meta Business Integrations settings. Removing access at Meta stops future API access, but it does not automatically erase records that were already delivered to the business's CRM. Use the deletion-request process above for those records.